FAQs

 How are items cleaned and prepared?

We do our best to ensure items are in good condition and free of any blemishes, age spots or stains that would affect its outward appeal by steam cleaning, spot cleaning, and laundering. Unless care instructions are for "dry cleaning only" or the item includes special details such as sequins, beading, etc, each piece has been laundered and is ready to wear.

Where does Cool. Retro. Urban. find items?

While some items are found during our thrift sourcing trips, others may derive from consignment shops and/or estate sales and are priced accordingly.

Can I return or exchange an item?

At this time, we are unable to offer refunds or exchanges. All sales are final.  However, if you the feel the condition of the item has been misrepresented, please reach out to us and we will work to make it right!  Vintage items are understood to be pre-loved and aged. We ask that you please consider this prior to your decision to purchase. 

What is the shipping policy?

All orders ship within 3-5 business days from the purchase date. Once your order has shipped, you will receive an automated email with tracking information and updates as your package makes its way to you.