Shipping/Return Policy

When will I receive my item(s)?

All orders ship within 3 business days from the purchase date. US-based customers should receive their orders within 5-7 BUSINESS DAYS from the date of purchase. Once your order has shipped, you will receive an email with tracking information. 

Please note, Cool. Retro. Urban. is not responsible for damaged or lost items.

Can I return or exchange an item?

At this time, we are unable to offer refunds or exchanges. All sales are final. However, if you are dissatisfied with your item for reasons other than fit, or feel the condition of the item has been misrepresented, please reach out to us. We do our best to ensure we accurately describe each item and it's condition, and we encourage asking questions prior to purchase.

Vintage items are understood to be pre-loved and aged. We ask that you please consider this prior to your decision to purchase.