FAQs

When will I receive my item(s)?

All orders will ship within 3-5 BUSINESS DAYS from the date of purchase. Once your order has shipped, you will receive an email with tracking information. Please note, Cool. Retro. Urban. is not responsible for damaged or lost items. 


Can I return or exchange an item?

All sales are final. However, if you are dissatisfied with your item for reasons other than fit, please reach out to us. We do our best to ensure we accurately describe each item and it's condition, and we encourage asking questions prior to purchase, including requesting measurements. Vintage items are understood to be pre-loved and aged. We ask that you please consider this prior to your decision to purchase. 


How do I use my gift card?

Once a gift card is purchased, the recipient will receive an electronic code via email. Enter the code from the email receipt into the "discount code" field at check out. This will enable you to use your gift card balance towards your purchase. Please allow up to 24 hours from purchase for gift card activation. Also note that gift cards cannot be used during promotional periods and on sale items at this time. We apologize for the inconvenience.


How are items cleaned and prepared?

Each of our items are curated and handpicked. We do our best to ensure items are in good condition and free of any blemishes, age spots or stains that would affect its outward appeal by steam cleaning and spot cleaning. Please keep in mind that items are vintage, and in order for them to retain their authentic nature, we prefer to send them as-is while choosing to honor the delicate nature of  each piece. If you notice an item not in the condition described, please send us email us via our contact form.


Where does Cool. Retro. Urban. find items?

We find items from all over the place--literally! Not all items are thrifted or from consignment shops. Some come from estate sales, are gifted to us, or from the owner's personal collection that spans over a decade. We have been fortunate enough to source amazing items from all over around the world.